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Customer Service Agent (Days) At The Sydney Call Centre

Location: Albert Bridge, Nova Scotia

Job Description

DAY SHIFT CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

We are looking for Customer Service Representative to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positionsIn this roles, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world.    Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. 

 

There are a wide variety of project openings available representing some of the most recognizable brands in the world.  Schedules vary by site and program however we can usually find something that works for everyone.

 

This is an entry-level position that offers on the job paid training.  Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus.  Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. 



WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.