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Customer Support Representative At MEDISCA

Location: Montréal, Quebec

Job Description

Customer Support Representative


The Customer Support Representative's prime focus is to provide exceptional customer service to clients by ensuring quality responses to the overflow of incoming calls.

If you are an enthusiastic self-starter, goal driven, love customer service and have an interest in the pharmaceutical industry, then we are looking for you!


The opportunity:


  • Sales Representatives’ Support
    • Support the Sales team with their customers’ requests
    • Place orders for customers and print packing slip for shipping
    • Provide administrative support to the sales team
    • Follow up on shipping or FedEx discrepancies


  • Process Orders for International Wholesalers
    • Verify inventory in stock & provide tracking details for dropships
    • Place drop shipments for wholesale clients


  • Customer Complaints
    • Record all customer complaints, ensure that all the correct information is entered
    • Communicate with Technical Support department for compounding inquiries
    • Enter a formal complaint in the system and follow up with Quality Control department


TRAVEL: No travel required.


Required Skills

You:

  • Excellent communication skills required; fluent English basic French (oral & written)
  • Knowledge of Spanish is required
  • Ability to work in a fast-paced environment and to manage stress effectively
  • Knowledge of Microsoft Office (Excel, Word, Outlook); Syspro/MasterControl an asset


Required Experience
  • Up to one (1) year experience in customer service
  • Experience working in a call center and/or a pharmacy is considered an asset
  • Minimum Cegep/College degree. Science background is considered an asset


Why work for MEDISCA:

  • We strive to recruit the best talent
  • We are committed to developing excellence in all our employees
  • We offer excellent benefit package, a competitive salary as well as excellent career growth opportunities in a fast growing company


Be a part of our winning team and take advantage of the opportunity to excel in an exciting career that helps make a difference in the lives of millions of people through MEDISCA and the pharmacy compounding industry. Apply now for the Customer Service Representative position:


Join our Talent Network:
http://www.jobs.net/jobs/medisca/en-us/join

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.