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Client Services Manager At MediaNet(r)

Location: Toronto, Ontario

Job Description

Reporting to the Manager, Client Services, you will embody and deliver on the MediaNet standard for service excellence across all facets of your assigned responsibilities:

  • Work closely with Sales Managers to develop a detailed understanding of client goals, KPIs and creative and media objectives and translating them into effective digital campaign strategies;
  • Manage day-to-day communications including daily follow-up both internally and with your clients;
  • Communicate elements of the brief and/or campaign plan to internal teams, and ensure comprehension of the objectives and underlying strategy;
  • Manage all pre- launch aspects of your assigned campaigns (technical configuration, remarketing configuration, conversion and engagement tracking implementation, creative trafficking, quality assurance) within relevant buying and campaign management systems (DoubleClick Bid Manager, DoubleClick Campaign Manager, DoubleClick Search);
  • Generate polished, client-ready deliverables with exceptional accuracy (e.g. performance reports, contracts, proposals, screenshots) using Microsoft PowerPoint, Word and Excel;
  • Analyze campaign performance and attribution reporting for all accounts, extracting insights from raw data collected (e.g. eCPA, eCPE, CTR) and provide client-friendly briefings throughout the campaign flight as a supplement to reporting;
  • With direction from the Sales Manager, provide tactical and strategic recommendations to enhance performance;
  • Lead communication between internal teams and convey technical issues and requirements in a clear and concise manner between teams and to clients;
  • Use and navigate our internal CRM system and internal ticketing/communications platforms;
  • Perform on-the-spot troubleshooting using all available resources to solve problems with high efficiency and a strong sense of urgency;
  • Maintain up-to-the-moment expertise in technical systems that are continuously evolving (DoubleClick Digital Marketing Platform);
  • Work proactively on streamlining processes, while encouraging collaboration between teams;
  • Develop strong client, partner and vendor relationships.


What you need to apply

  • 2+ years of technical account management experience, working in a professional setting;
  • Bachelor's degree in technical, quantitative or business discipline or equivalent experience;
  • PMP training or other project management certification (an asset);
  • Hands-on experience with DoubleClick Digital Marketing Products (DoubleClick Bid Manager, DoubleClick Campaign Manager);
  • Familiarity or hands-on experience with Google AdWords, Google Analytics;
  • Experience with remarketing, trafficking and attribution;
  • Experience with programmatic and RTB ad purchasing concepts and systems;
  • Highly analytical and detail oriented;
  • A strong quantitative and technical acumen with expert-level proficiency in Microsoft Excel
  • A strong communicator both verbal and written [English]; French language skills are a plus;
  • Committed to excellence, entrepreneurial spirit and clear demonstration of pride in your work;
  • A quick and eager learner with an engaged, lean-forward approach to learning and doing;
  • Genuinely curious and passionate about the digital advertising environment;
  • Efficient multitasker with excellent organizational and time management skills;
  • Desire and aptitude to thrive in a fast paced environment;
  • Superior problem solver and creative thinker.


How to apply

Along with your detailed cover letter and resume, please include responses to the following:

  • Please tell us about your range and level of experience working with technical ad buying/digital campaign management platforms
  • Please rate your level of proficiency in each of the following platforms (0-5): DoubleClick Bid Manager, DoubleClick Campaign Manager, Google Ad Words, Google Analytics
  • Place rate your level of familiarity with the following concepts (0-5): remarketing, trafficking, first-party data, programmatic
  • Please rate your level of proficiency in Microsoft Excel (0-5)
  • Please tell us what interests you most about this position and how you can make a difference as part of our team


The MediaNet work environment is warm, inviting and collaborative. Everyone at MediaNet has a voice, and we encourage new ways of thinking that will lead to improved organizational performance and client success. MediaNet team members are empowered with development, support and mentoring opportunities that enable us to push critical thinking and problem solving out to the edges of our organization. We believe that the future of media is digital, and that the future of digital is rooted in a holistic, programmatically-led approach that is built around the consumer above all else.