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Digital Account Manager (Vancouver, BC) At MediaCom

Location: Vancouver, British Columbia

Job Description

At MediaCom, we believe in First, Better Results

We help people, brands and businesses unlock their growth potential

Our success is underpinned by our belief that if we invest in our people, we’ll deliver better results not only for our teams but for our clients.

We’re a global company, so you’ll be working with teams and time zones from around the world. And we’ve won every international award and then some. We’ve created campaigns that have saved and changed lives. Made our clients (and our mums) proud.

There’s never been a more exciting time to be in marketing communications, with infinite choices and endless ways to communicate.

So what are you waiting for?


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Key Accountabilities:

  • Lead digital with accountability for quality, performance, deadline and operations
  • Develop a solid understanding of clients’ business to provide sound digital strategy counsel
  • Responsible for the development of digital media plans
  • Day to day client contact
  • Ensure seamless integration between digital activities and other program elements.
  • Overseeing campaign launch process and digital trafficking
  • Manage and report performance of all digital campaigns, optimize and assess against goals (ROI and KPIs)
  • Lead and develop digital transaction plan in collaboration with other MediaCom leads and present to clients
  • Develop and document processes to mentor junior staff members
  • Supervise the junior staff on the day to day running of the account, ensuring that tasks are completed on time, project status is monitored and client requests are handled Ensure financial reporting and budget controls/forecasts are issued accurately and on time.
  • Works with all internal resources including Investment Team, Finance and Strategy & Innovation in carrying out the development of their plans and client service requirements
  • Collaborate with creative agencies and other vendor partners
  • Build strong relationships with clients and operate as day to day client contact
  • Assist with and oversee all media administrative duties including campaign set-up and maintenance, and issue accurate client financial reports ie BCRs, with a high degree of accuracy


Skills and Behaviour:

  • Solid understanding digital planning
  • Full familiarity with research tools and planning software programs needed to complete planning tasks at all levels
  • Be conversant with interpretation of client briefs and writing strategic plans, establish strategies to meet objectives
  • Resourcefulness, able to tap into company resources across cross functional groups and demonstrate best use of resources
  • Able to convincingly and methodically build solutions to client’s problems.
  • Strong presentation skills
  • Ability to work in a team environment
  • Adept at communicating effectively both verbally and written
  • Demonstrated critical thinking and problem solving abilities
  • Strong analytical abilities and quantitative skills, including math proficiency
  • Able to understand consumer insights and apply
  • Experience in client service including with an ability to communicate solution to clients.
  • Attention to detail is a must
  • Highly organized, with the ability to manage multiple projects and oversee direct reports.
  • Expertise across digital channels and consumer journeys


Education and Experience:

  • 5+ years’ experience required working in a digital role
  • College or University education preferred


We are MediaCom. We believe in People First, Better Results. Visit us at www.mediacom.com to learn more.

MediaCom is an equal opportunity employer and values diversity in its workforce. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

MediaCom thanks all applicants, however only those selected for an interview will be contacted.