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Account Director At MediaCom Canada

Location: Vancouver, British Columbia

Job Description

Key Accountabilities:
Client Service:

  • Manage and own client relationships (Director level and below, which may include Senior Manager, Brand Managers, Directors) on portfolio of accounts or a large account ($1MM in revenues or greater)
  • Primary client contact
  • Client retention and satisfaction
  • Build and nurture relationships with client partner agencies, ensuring collaboration, strong partnership and a united vision to achieve client business objectives
  • Responsible for client performance reviews including TRR scores, with a goal of achieving all clients in green or secure
  • Manage SOW and ultimately client expectations within agreed upon deliverables
  • Responsible for driving PRIP (client bonus structure) through management of client scorecard and evaluation
  • Manage client briefings

Leadership (Team/Staff Management):

  • Successfully lead account team (teams of approximately 4-6 resources, depending on accounts)
  • Establish culture of excellence and quality output
  • Lead by example and foster an environment of collaboration and team work
  • Embrace MediaCom culture, mission and vision – embody it and action it
  • Management of all team members
  • Led by the HR department, active in staff recruitment, both interviewing and selection process
  • Staff career development/succession planning through strong mentoring and coaching
  • Performance management (i.e. My360, employee relations)
  • Staff retention

Management of Financials:

  • Assist Senior Leaders and GAD with the development of business plans, TRR action plans and contracts)
  • Input numbers in forecast system
  • Monitor financial health of account(s)
  • Responsible for monthly invoicing /billing for client

Strategy and Innovation:

  • Work closely with SVP or GAD, to understand client’s business and competitive landscape, develop business direction/strategy for each client
  • Collaborate with Strategy (Strategy Directors) and Investment teams in order to set strategic framework
  • Able to understand consumer insights and apply results to planning process

Offline and Online Media Planning:

  • Solid understanding of online and offline planning
  • Skilled interpretation of client briefs and writing strategic plans, establish strategies to meet objectives
  • Extensive understanding of different media channels
  • Lead client’s plan presentations.
  • Extensive knowledge of all syndicated and proprietary tools
  • Approve media plans

Business Development (i.e. organic growth):

  • Identify opportunities within portfolio of accounts in order to deliver commercial and S&I targets
  • Responsible for application and a comprehensive knowledge of suite of specialty services
  • Link between client, strategy and investment teams from a strategic standpoint


Skills and Behaviour:

  • Strong presentation skills with confidence in front of large groups
  • Ability to work in a team environment that promotes collaboration
  • Adept at communicating effectively across all levels
  • Demonstrated critical thinking and problem solving abilities
  • Strong analytical abilities and quantitative skills, including math proficiency
  • Bachelor’s Degree preferred
  • Technical proficiency with MS Excel, Word and Powerpoint

Education and Experience:
  • Minimum of 8 years experience in progressive media positions
  • University graduate (Business, Marketing, Communications) or College graduate(Advertising)
  • Solid industry experience
  • Demonstrated client management experience

To learn more about our Connected Services philosophy, please visit us at www.mediacom.com.

MediaCom is an equal opportunity employer and values diversity in its workforce. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

MediaCom thanks all applicants, however only those selected for an interview will be contacted.