Mecklenburg County's Tax Department is looking to add a Deputy Tax Collector to their team! This position is responsible for collecting property tax levies for assigned municipalities, special districts, and the county through the enforcement of applicable statutes as identified in the Revenue Laws of North Carolina.
- Enforce payment of delinquent taxes, whether individual or business-related, by means of garnishments, levies, debt set-offs, seizures, consults with lien holders, payment arrangements, and field visits. Approve/deny payments on bills under legal status.
- Research taxpayer accounts and bills for tax history pertaining to business property, personal property, business taxes and real estate. Regularly updated case notes to document phone calls and office visits.
- Provide timely and efficient customer service.
- Establish documentation on each account as needed, flag cases appropriately in the system to ensure correct coding and proper collection activities.
- Prepare and complete reports as needed.
- Receive and receipt payments collected in the field, adhering to the County and departmental money handling policies.
- Perform quality assurance and/or testing on departmental mailings, information system enhancements, websites and other communication tools.
- Achieves or surpasses all collection goals.
Experience: Two years of collection and/or accounting experience or experience in related field. Paralegal certification may be required depending on area of assignment.
Education: Associate’s Degree in a related field
Combination of relevant education and relevant experience accepted? Yes
Licenses and Certifications: May require a valid North Carolina or South Carolina Driver’s License. Must obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit. Obtain Deputy Tax Collector Certification within three years.
KNOWLEDGE, SKILLS AND ABILITIES
- NC General Statutes.
- Judicial process and all applicable state, local and federal laws.
- General bankruptcy procedures and process.
- Customer service.
- General accounting procedures and collection techniques.
- Active listening skills; listening for understanding.
- Communication skills that foster mutual understanding.
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Talking to others to convey information effectively; effective written communication.
- Intermediate computer skills; MS Office Suite.
- Effective presentation and problem-solving.
- Communicate – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Business Acumen – Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics.
- Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences.
- Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.