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Hospital Account Manager At Mead Johnson Nutrition

Location: Vancouver, British Columbia

Job Description

What You’ll Do:

This role will support hospital customers by taking a leadership role in Hospital pre-contracts planning and execution. Developing and providing clinical support for healthcare professionals to assist them in making informed decisions about infant feeding and brand selection while growing MJN’s reputation as a partner and a science based pediatric company. This role could also evolve to incorporate other corporate brands to develop new hospital contract opportunities in other categories.

What Are Your Responsibilities?

Build Professional Engagement

  • Leverages insights to teach key hospital stakeholders and healthcare professionals about their practice and environment to lead to positive business outcome.
  • Seeks to continually understand healthcare professional’s environment, provincial and regional healthcare system policies, competitive activities, end user’s needs to develop account plans delivering on customer’s long-term goals.
  • Develops strong professional relationship with key stakeholders while respecting internal customer policies.

Develop & Execute Operational Plan

  • Determine customer needs through consultative approach and understands customer internal processes, policies, priorities and roles.
  • Articulates and position IFCN’s value proposition in the context of customer environment.
  • Identifies key customer stakeholders leading to successful contract outcome.
  • Acts as team leader to facilitate and integrate Infant Formula and Child Nutrition (IFCN)’s resources required to meet customer’s needs.
  • Liaises with marketing or other IFCN internal stakeholders to ensure continuity of services for customers.
  • Develops, executes and monitors short-term and long-term account plan and presents to customers and IFCN internal team.
  • Maintains own knowledge and acts as the team or regional subject matter expert related to product knowledge, clinical evidence and infant feeding expertise.

Provide Clinical Expertise and Supports

  • Liaises with Medical marketing, Hospital Operations and Hospital Account teams to support Head Office projects
  • Collaborates and supports Head Office in the development of material for customers.

Leverage Resources in an Effective and Efficient Manner

  • Utilizes the Customer Relationship Management (CRM) system to manage, monitor and plan activities.
  • Maintains accurate and update data as well as account activities in the system.
  • Manages budget, makes strategic and effective use of resources available.
  • Shares best practices with teams to achieve territory, regional and company’s objectives.

How Do You Know If You’re A Fit?

Competencies

  • Demonstrate leadership in getting results through others
  • Facilitate structured discussions, meetings and strong ability to build consensus
  • Experience in developing educational supporting materials
  • Drive performance, work independently to achieve goals and objectives that are aligned with company business priorities
  • Communicates with confidence and handle difficult conversations effectively
  • Have strong work ethics and can work in a compliant and regulated environment
  • Ability to bring unique perspective and tailor communication to customers
  • Ability to analyze critical market information to make informed decisions
  • Possess strong interpersonal and organizational skills
  • Ability to handle multiple work priorities while remaining focused on key goals
  • High proficiency with Microsoft Office tools and ability to learn and use new systems and technology in executing operational plans
  • Must be willing to travel within the province of xyz

Experience

  • Minimum of 3 years relevant experience with solid track record of success
  • Comprehensive knowledge and experience in the hospital environment, including experience in Pediatric Nutrition as Neonatal Nurse Practitioner or Neonatal/Pediatric dietician
  • Comprehensive knowledge of the health care industry and healthcare systems

Education

  • Bachelor’s Degree in Life Sciences, Nutrition or Nursing.
  • Registered Dietician or Registered Nurse

Why RB?

We believe there's a better way to do business – we like to call it 'betterbusiness'. Socially, environmentally and financially, we act responsibly and sustainably. We believe passionately in doing things the right way, and we believe the better way helps us deliver high quality products that touch consumers each and every day. Health is no longer just the absence of illness, it’s being able to lead a fitter and happier life. Our responsibility is to help people achieve this, while making the right kind of social and environmental impact. That’s what we call betterbusiness.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, RB Canada will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the Talent Acquisition team of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.