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Sales Associate At Mackenzie-Childs, LLC

Location: New York, New York

Job Description

Position Summary:

A MacKenzie-Childs Sales Associate is an individual with a vibrant personality, an efficient nature, and natural warmth. The ideal candidate will provide customers an exceptional customer experience, both in-store and on the phone or via email. A successful Sales Associate will also build customer relationships, as well as ensure product in the store is well-stocked and beautifully maintained.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

  • Generate new customer connections as well as maintain current customer relationships by creating an enjoyable atmosphere for MacKenzie-Childs customers. Create a positive selling experience that encourages customer shopping.
  • Create, at all times, a customer experience that upholds MacKenzie-Childs standards
  • Demonstrate a proactive approach to developing a clientele- both personally and for the team
  • Answer the phone as well as assist customers with questions via phone, email and in person.
  • Drive revenue for the store, build UPT and ADT
  • Keep the shop floor looking lovely (aka: fully stocked and cleaned)
  • Maintain sales floor and current stock levels by assisting with the restock of merchandise as well as in floor moves when necessary
  • Participate in MacKenzie-Childs training sessions
  • Assist in expected opening and closing procedures

Supervisory Responsibilities:

  • The Sales Associate does not have any supervisory responsibilities.
Qualifications

Education and Experience:

  • High School Diploma or GED required
  • Equivalent combinations of education and work experience will be considered

Special Requirements:

  • The ability to work a schedule consisting of days, nights, weekends and holidays on a consistent basis.

Knowledge, Skills, and Abilities:

  • A dedication to excellent customer service.
  • Contribution to an engaging, warm, and dynamic retail team.
  • Ability to learn key systems.
  • Ability to build strong customer relationships.
  • Show a commitment to teamwork and goal attainments.
  • Ability to clearly and concisely communicate verbally and in writing.
  • Strong organizational skills including the ability to prioritize and work in a fast-paced environment.
  • Ability to maintain a high-level of professionalism.
  • Excellent work-ethic and initiative.
  • Ability to multi-task and excellent time management skills required.
  • Must be detail-oriented and well organized.

Equipment Used:

Computer, printer, scanner, telephone, photocopier and POS system.

Computer Software: Outlook, Word and Excel


Physical and Mental Requirements:

  • Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
  • Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects.
  • Plan or direct fairly complex work methods or operations that obtain size, shape, or physical qualities of product.

Environmental Conditions:

Work is performed in a typical retail store environment with occasional exposure to falling when climbing a ladder.

MacKenzie-Childs is an EEO employer.