Job Description

Role Summary:

Essential Responsibilities:

Your success will be measured by the outcomes delivered at each site within your district as well as the needs of our customers being met. You will challenge legacy thinking about how customers interact with customer service and serve as a liaison with the SubRegion leader to make sure the voice of the customer is being heard. This will require frequent touch points with on-site customers.

In this role:

The District Partner is responsible for managing the customer relationship, setting clear expectations, championing IT strategy and promoting the value of IT towards the business.
For each customer area, the District Partner should ensure that IT prioritizes requests, commits to deliveries and delivers according to commitments.
Act as the single point of contact for IT customers across the assigned region, including escalations.
Problem solver with the ability to guide customers with product training, knowledge sharing and passion on infrastructure and the customers technology tools
Work with business IT and shared service team to lead site specific IT projects
Ability to solve or engage others to help find a solution for day-to-day IT issues
Inspire support team members to get to the best answer to help customers get their jobs completed
Ability to assist businesses to build IT infrastructure projects from discovery, design and implementation phases.
Drive Global initiatives with team to improve User experience/ IT Simplification for end users.
Identify, plan and implement where you see opportunities for local improvement of the IT and customer service processes.
Provide intimate knowledge of the sites requirements to collaborate on infrastructure capacity planning for your DT supported sites
Resource planning, capacity planning for onsite support technicians where applicable

Qualifications/Requirements:

Basic Qualifications:
Bachelor's Degree in Information Technology, Computer Science, or related field with a minimum of 5 years of IT experience OR at least 8 years equivalent IT experience.
3+ years exceptional project management skills/organizational skills, including demonstrated ability to effectively manage resources and multiple IT projects of various diverse scopes
3+ years’ experience in IT infrastructure, network, or end user services

Eligibility Requirements:
Legal authorization to work in Canada is required.
Must be willing to travel.
Must be willing to work out of an office located in Markham, ON or Brossard, QC

Desired Characteristics:

French speaking desirable
Black Belt Certification / Demonstrated experience with Lean initiatives
DTLP graduate
ITIL management process knowledge, experience and / or certification
Fastworks/Agile Experience
Project Management (PMP) certification

Business acumen & successful track record in aligning with business partners
Significant experience as a change agent with demonstrated ability to drive results
Experience working in a global organization
Experience leading project teams, driving engagement, influencing, and working seamlessly across multiple functions in a matrix type setting

Leadership:

Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Excellent interpersonal, written / verbal communication, and leadership skills with the ability to quickly build credibility, influence and make recommendations to all levels
Ability to work in a dynamic, fast paced environment
Ability to work with limited direction

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Manager - Digital Workplace Services At General Electric

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