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UX Research, Human Factors Engineer At General Dynamics Mission Systems Canada

Location: Calgary, Alberta

Job Description

Are you looking to join a team of end user advocates shaping a user interface through an iterative user centred design process? We currently have a new opportunity for a UX Researcher, Human Factors Engineer to join our Calgary team. Working with a team of user experience and human factors experts, you will define the problem space and end user needs while advocating and expressing those needs to the engineering and development community. You will make decisions based on human factors principles, research and usability testing for military systems, ensuring the soldiers have the tools they need to be effective. The end result is an iterative user centred design process to ensure usable interfaces; which need to be effectively communicated through written and verbal presentations to the design teams and customers.

You will have experience in:
  • Bachelor or Master’s degree in Human Factors Engineering, Industrial Design, Psychology Kinesiology, Computer Science, Systems Design, Ergonomics, or related discipline with course work in human factors engineering/ergonomics/human computer interaction.
  • 4-5 years of experience in Human Factors, Human Systems, Human Computer Interaction or as a UX Researcher or UX Architect.
  • Collaborating with various stakeholders to plan research so we can better understand our users and reveal new opportunities.
  • Employing human factors principles, standards, and research to a design to ensure a more effective and usable user interface.
  • Communicating the user interface design both written, verbally and to advocate for a design within an integrated design team environment.
  • Planning, and Executing User Analysis (personas, function analysis, task analysis etc.) and Usability Test events with the end user community.
  • Experience in analysing the results and creating artefacts illustrating the end user needs. Once issues and improvements have been identified, working with the design teams by advocating for priorities of the required changes.
Ideally you may also have some of the following:
  • Guide research activities to define current customer pain points and map ideal future experiences
  • Familiar with executing lean UX in an agile environment
  • Help define product requirements and understand user workflows to assist design and product teams in iterating through product discovery
  • Development of Human Factors artefacts and design prototypes in a variety of mediums and fidelity as appropriate.
  • Creates and supports innovative and effective end user interfaces as part of a team and able to communicate design rationale.
  • Moderate workshops, in-person interviews, and remote sessions
  • Facilitate research through collection, analysis and producing insights to lead the team towards user outcomes
  • Prepare recommendations and deliver presentations to influence and guide key stakeholders to better understand
  • Establishes and maintains strong internal and external relationships
  • Willingness for occasional travel
Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.
Our Company Benefits
Our contribution to our employees represents much more than just a pay check. We invest in our employees’ health and wellness, paid time off, retirement, income protection, work/life balance, talent development and more. As a General Dynamics employee, you can enjoy many of our benefits including:
  • Health and optional dental plan
  • Life insurance and retirement benefits
  • Vacation and flexible work environment
  • On-site fitness facilities
  • Free Parking
  • Hockey and soccer leagues
  • Tickets and giveaways offered through our Recreation
  • Association
About General Dynamics Mission Systems–Canada
General Dynamics Mission Systems–Canada is one of the country’s most innovative defence and security technology companies, providing advanced thinking, design expertise, and implementation know-how to equip military and first responders with leading-edge hardware, software and systems.

Our employees innovate on a daily basis. Part of General Dynamics Mission Systems, a global company with more than 13,000 employees across 100 facilities worldwide, our success stems from strong system engineering experience, ongoing investment in research and development, collaboration with commercial and military systems industry leaders, and a singular focus on customer service.

In Canada, we employ more than 1,300 people across three locations. Our business groups include: Land Communications, Airborne Mission Systems, Underwater Warfare and Cyber Solutions.

We believe in maintaining a diverse workplace – inclusive of beliefs, cultural background, job experiences, thoughts and ideas. If who we are and what we do resonates with you, we invite you to join our high performance team! (Workplace accommodations are available).