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Patient Counselor/Events Coordinator At Ellis Eye & Laser Medical Center

Location: San Francisco, California

Job Description

Compensation: Salary based on experienced

Busy Ophthalmology practice specialized in LASIK surgery seeking highly motivated person with great interpersonal skills, reliable, organized, and dependable and a team player. As a well-known established leader in the LASIK surgery field, Ellis Eye & Laser Medical Center is looking for a well-groomed, responsible, and positive individual to educate our patients about the benefits of this life changing surgical procedure.

We require a minimum of five years’ experience in sales and direct selling positions preferably in the medical environment. As a Patient Counselor, you will be educating patients who are interested in LASIK, Cataract and Ptygerium scheduling their surgeries. The counselor prepares the surgery schedules, maintains files, and ensures effective communication with team members to keep a consistent flow throughout the department.

Auxiliary duties may also include obtaining necessary patient history and payment information for procedures, providing a comfortable environment for patients as well as prior authorizations, pre and post op instruction. Candidates will preferably have a background in surgery/clinical consultations and have great communication skills that ensure effective education and be willing to answer patient questions. You may cross train as Events Manager with various responsibilities and must be able to work flexible schedule working between 8-5pm Monday to Saturdays. During the summer months weekend schedule will apply.

We’re looking for an individual with past Ophthalmology/Optical experience and would prefer bilingual (English/Spanish). Willing to travel to six Bay Area locations. Must be detail oriented, with the ability to multi-task. The position requires a bright and resourceful individual with strong written and communication skills.

Job duties include but are not limited to:

  • Achieve monthly revenue goals
  • Prepares all paperwork and explain each document to the patient and discuss financing/payment options to patient. Excellent communication, presentation, and listening skills are a must. Need to have good computer skills.
  • Counsels all patients explaining the benefits of LASIK surgery
  • Schedule all surgeries, pre-op and post-op visits
  • Coordinate the surgery schedule with satellite offices and should know how to manage busy situations and stay organized.
  • Bring a positive attitude every day to share with staff and patients and work well in teams and have a team player attitude. Willing to adapt to an ever changing environment and be will to learn.
  • Develop relationships with potential patients
  • Work closely with Patient Services team to coordinate daily schedules and confirmations
  • Maintain primary relationship with patients and provide accurate information
  • Prefer previous background in health facility, medical or ophthalmology is a plus.
  • Develop recommendations to improve the exams completion and conversion processes
  • Utilize all different databases to help patients get approval for financing their surgeries

Requirements:

  • Excellent communicator, professional appearance, solid work history. English and Spanish (required).
  • Some background in medical counseling/education/public relations or marketing. Strong organization skills and ability to work both independently and as part of a team.
  • Detail orientated, reliable, and motivated Patient Counselor representative who is able to multi-task in a fast-paced, high volume work environment.
  • Training will be provided for counseling.

Ellis Eye & Laser Medical Center is recognized as one of the Bay Area’s top LASIK practices. Besides a competitive salary we do offer our full-time staff a comprehensive benefits package and am looking for a positive attitude with a can do work ethic. We have six locations providing a wide range of services including LASIK, Cataract and Pterygium procedures.

For more information about a position or to apply please email your cover letter and resume to admin@elliseye.com. Please note the position you are inquiring about in the subject line.

For any questions, please call 1.800.SEE.SHARP (1.800.733.7427) or our El Cerrito office at 510.525.2600, or fill out the form at the bottom of the page.