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Call Centre Manager At Confidental Payment Solutions Company

Location: Calgary, Alberta

Job Description

Our Company is seeking an exceptional Call Centre Manager to lead our Call Centre Team. The successful candidate will be an organized, reliable and results-driven professional with the experience to allow for on-the-spot problem resolution as well as an ability to see the big picture and make improvements to achieve great results for the Company. The Call Centre will coach and develop their team to achieve optimum performance and customer service quality in their support of the Company's various products. This individual will assist in establishing Call Centre objectives, provide representatives with opportunities to expand their knowledge of services, products and trouble-shooting techniques, analyze data and focus on enhancing performance and processes in an effort to better support our customers.

Duties and Responsibilities:

Required Education and Experience:

Preferred Education and Experience:

Job Type: Full-time

Experience:

Education: