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Director - SaaS Provisioning At Conexiom

Location: Vancouver, British Columbia

Job Description

ecmarket is the creator of Conexiom, a patent-pending Cloud service for sales order automation used by some of the world’s most innovative companies. With the continued significant growth in Conexiom usage, ecmarket is looking to build out its global SaaS Provisioning team. As the Director of the SaaS Provisioning team, you will be the critical link between our Customers and our Cloud service, helping to manage a team to design, build, deploy and maintain our customer solutions. The successful candidate will be someone with a demonstrated track record of leading, managing, motivating and growing teams in the fast-paced technology world.

Conexiom is a global, 7x24x365 cloud service relied upon by Customers to run their businesses. The SaaS Provisioning team is responsible for getting Customers up and running on the Conexiom Service and for troubleshooting issues impacting the timely and accurate service delivery they expect. The Director – SaaS Provisioning will take over an existing team and have an opportunity to make an immediate and significant contribution to the success of ecmarket by determining how to scale the team effectively and efficiently to meet the growing Customer demand.

Key Qualifications

  • Relevant Post-Secondary degree
  • 7-10+ years of corporate experience with 3-5+ years of team management
  • Strong leadership, team building and management skills
  • Ability to contribute to departmental vision and goals
  • Strong track record of executing on the vision and delivering results
  • Technical background in programming, configuration or similar
  • Driven to conquer challenges with a can-do attitude
  • Excellent communication skills
  • Demonstrated experience in any/all of the following an asset:
    • Managing teams of Professional Services, IT Software Projects, Developer Support or similar
    • 7x24x365 SaaS services
    • Metrics program development, implementation and continuous improvement

Key Responsibilities

  • Management of local and international teams
  • Tracking and delivering on team’s performance metrics
  • Leading the recruiting efforts required to support service demand
  • Managing all aspects of the training program
  • Acting as liaison to other Conexiom departments
  • Acting as escalation point for provisioning and service delivery issues
  • Acting as SaaS Provisioning department representative for the software development team
  • Managing knowledge transfer, documentation and continuous improvement