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Student Success Advisor At Conestoga College

Location: Cambridge, Ontario

Job Description

Support Staff Full-time Replacement Position (Full-time Support Staff will be given first consideration)

Responsibilities:

The Student Success Advisor is a first point of contact for students seeking learning supports. The incumbent is responsible for identifying barriers to student success; responding to a wide variety of inquiries from students, staff and faculty; assessing student concerns; facilitating problem solving; and making appropriate referrals. The incumbent will work from the Cambridge campus and will assist with Test Centre coordination for the campus.

  • Advising students using a strengths and skills based approach, grounded in developmental and lifecycle theory and practice
  • Assessing student requests, concerns, and/or complaints through daily drop-in service and pre-scheduled appointments (in-person, phone, virtual) and facilitating problem-solving using College information systems and resources
  • Researching and piloting new delivery models to better meet the needs of students
  • Monitoring online referrals from faculty and staff, reaching out to students to understand needs and identify barriers to success
  • Providing appropriate information and individualized feedback to support students in successfully navigating the college system including institutional expectations, academic policies and procedures
  • Facilitating appropriate connections and referrals to support student concerns (e.g. personal, mental health, financial, academic, career)
  • Supporting students to develop life skills to support academic success (e.g. time management, organizational, problem-solving skills)
  • Provide ongoing support, acting as a mentor and resource for specific student demographics as directed (e.g. WSIB sponsored students, Discover Your Future, etc.)
  • Supporting with the evaluation of possible learning disabilities and making referrals to Accessibility services at Conestoga as appropriate
  • Staying current with AODA and the Ontario Human Rights Code, College policies and procedures, and advising and retention best practices
  • Connecting with at-risk student populations post-acceptance to proactively schedule advising appointments, provide information and resources on services available, and field questions, concerns and referrals to other departments as appropriate
  • Taking a lead in building awareness of Student Affairs services and supports during the academic cycle through timely communications to faculty and students and varied outreach methods such as presentations, workshops and events in collaboration with the Communications and Events Coordinator
  • Acting as a resource and champion to the College community in identifying and understanding the needs of students and the supports required for student persistence/retention

LEAD FOR TEST CENTRE COORDINATION

The incumbent is responsible for the following:

  • Liaising with Manager, Test Centre, Faculty and other college departments as appropriate to support student testing requirements
  • Facilitates seamless processing of test accommodations; initiating and validating information required for accessibility adjustments
  • Determines staffing needs for test related roles (i.e. proctors) and arranging necessary room accommodations
  • Tracks proctor hours and preparing weekly reports for the Manager
  • Reviews exam software requirements with faculty, students and IT
  • Obtains tests from faculty, filing appropriately and arranging for timely return of examinations


Qualifications:

  • Three-year Diploma/Degree in the field of Human Services, Education, or relevant field
  • A Certificate, Diploma, or Professional Designation in Academic Advising, Student Affairs/ Services, or Adult Education is preferred
  • Three years of practical experience advising students in a post-secondary educational setting
  • Demonstrated knowledge of student and adult learning and development theory, approaches and best practices
  • Working knowledge of student academic and personal advising theories, approaches and best practices
  • Good understanding of academic operations as well as knowledge of college post-secondary, continuing education, and apprenticeship programs
  • Demonstrated experience working with and supporting a diverse student/client population
  • Ability to positively relate to students, staff and the public (one-on-one and groups) is essential
  • Proficiency in/experience with business computer applications including MSWord, OneNote and Excel plus Internet researching skills and basic familiarity with office procedures is necessary
  • Ability to learn and adapt to new software applications is important
  • Demonstrated listening, coaching, and facilitation skills
  • Excellent interpersonal and communication skills
  • Ability to work collaboratively within a team environment
  • Displays strong organizational ability with close attention to details
  • Strong critical thinking and problem-solving skills
  • Access to reliable transportation, and ability to travel between campuses


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