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Financial Aid Advisor At Conestoga College

Location: Doon, Ontario

Job Description

Support Staff Full-time Replacement Position (Full-time Support Staff will be given first consideration)

Responsibilities:

The Student Financial Services department within the Registrar’s Office is recruiting for a Financial Aid Advisor to work as a part of their team. The Financial Aid Advisor interprets OSAP Policy, processes OSAP supporting documents and appeals, and provides client support to students.


RESPONSIBILITIES:


  • Receives and responds to telephone, written, in person, and electronic inquiries regarding Student Financial Services
  • Reviews student OSAP applications and advises students on OSAP appeals and procedures
  • Responsible for the administration of reviews and assessments for full-time OSAP as well as functioning as the primary resource for part time OSAP by reviewing applications, determining eligibility, and troubleshooting issues regarding the overlap of the two funding programs
  • Interprets policy, and processes OSAP appeals, ensuring compliance with Ministry guidelines
  • Advises students with unique or complex financial or family situations and recommends other financial aid options as appropriate
  • Liaises with the Ministry and other organizations in support of students; Ministry of Training, Colleges, and Universities Student Support Branch, National Student Loan Centre, Social Services offices, and other post-secondary institutions
  • Provides budget planning and money management guidance for students who find themselves without adequate resources to fund their students
  • Authorizes the amount of any refunds that may be returned directly to the student
  • Makes required adjustments on the OSAP system for students who have withdrawn or reduced their course load
  • Applies the appropriate academic progress penalties to student records in accordance with Ministry policy
  • Working with the Financial Aid Coordinator, reviews the refund report from Finance and determines the amount of tuition refund that must be returned to the National Student Loan Centre

Qualifications:

  • 3 year diploma or degree in Business Administration, Accounting, or a related discipline
  • 3 years of experience in an academic environment including direct experience working with OSAP and other financial aid programs
  • Experience dealing with sensitive and confidential information
  • Understanding of FIPPA legislation and its application to student environments
  • Strong communication skills and demonstrated customer service skills
  • Creative problem solving skills to resolve a range of complex problems and to recommend solutions to address student financial needs
  • Able to handle stressful situations and work well under pressure
  • Able to work with competing priorities, and multitask
  • Comfortable working independently and in a team environment
  • Ability to interpret and explain complex policies and procedures


Apply Now