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Continuing Education (CE) Registration Officer At Conestoga College

Location: Doon, Ontario

Job Description

Support Staff Full-time Replacement Position (Full-time Support Staff will be given first consideration)

Responsibilities:

The CE Registration Officer performs all duties related to Continuing Education registration, fees collection, and a wide variety of routine and non-routine tasks. This individual acts as liaison with staff and administration to identify and correct problems, address exceptions, and communicate changes or resolutions to various departments. This position is responsible for the development and maintenance of practices and protocols governing CE Registration.

  • Responds to general inquiries from prospective and current students
  • Processes CE registrations by updating student course enrolment screen, verifying date, location, fees, etc.
  • Creates new student records from portal registrations or matches registrations to existing records
  • Follows set protocols and processes when courses are cancelled
  • Deals with concerns and questions from other departments; also contacts other departments with registration concerns to facilitate the flow of work
  • Responds and seeks resolution to customer/client/staff complaints and concerns
  • Recommends changes to methods and processes as required
  • Documents and maintains processes as required
  • Processes Prior Learning Assessment & Recognition (PLAR) and Reduced Tuition registrations
  • Processes credit card payments/cheques/transfer-in payments, verifies payment, and enters into GP receivables batch, initiates contact with student regarding incorrect or missing payment
  • Balances payments received daily and prepares bank deposits
  • Shares responsibility for the daily download of credit card/debit transactions from the Chase E-Commerce website; uploads the payments to the Student Information System (SIS); verifies batch balances and initiates refund of duplicate payments
  • Initiates request to Finance to generate the refund report bi-weekly, reviews CE refunds, analyzes and reconciles the fees screen in SIS vs. GP to determine if refund can be released
  • Generates outstanding fees report for part-time students; reconciles outstanding fees; produces and tracks letters in the GP Collections module
  • Initiates corrective action within student records if fee discrepancies are the result of an error in registration or fee integration
  • Responds to fees-related phone and email inquiries regarding payment of outstanding fees, late/incorrect refunds, inability to pay course fees online, duplicate fee payments
  • Communicates with and acts as a resource to the Registrar’s Office, academic areas, finance and campus support divisions to resolve problems and ensure adherence to established procedures, work instructions, office routines, and schedules
  • Finds appropriate solutions to questions/requests from other departments for unique/rare registration situations that occur outside of established procedures and ensures consistent practices are applied
  • Develops, revises, and maintains standardized practices for specific situations that occur in relation to course registration
  • Resolves problems generated by errors in the CE Catalogue and advises of possible solutions for affected students, including communication to other areas advising of steps required for resolution and how to prevent in future
  • Advises academic areas that run “special client” courses on rules regarding protocols and timelines around tax-receipt-eligible courses; resolves problems arising from lack of adherence to protocols and deadlines

Qualifications:

  • Two year diploma in Business, Office Administration, or a related field
  • Two years of practical experience in a senior support role, preferably working in a student-oriented customer service environment in a post-secondary institution
  • Excellent oral and written communications and listening skills
  • Critical thinking and problem-solving skills
  • Numeracy skills and ability to work with numbers, monetary amounts and percentages
  • Highly developed client service skills and ability to respond with tact, diplomacy, discretion and professionalism
  • Understanding and appreciation of issues and challenges facing students
  • Demonstrated ability to work under pressure, handle multiple tasks and meet deadlines
  • Ability to work independently and in a team environment
  • Leadership skills and ability to train others


Apply Now