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SERVICE ASSISTANT (P2040C) At Concordia University

Location: Montréal, Quebec

Job Description

Reporting to the Department Administrator, the incumbent provides optimal client experience in relation to front-line services offered by the Department. He/she provides information and assistance to students, visitors, faculty and staff regarding department and university procedures, guidelines and requirements

Primary responsibilities

  • Responsible for the Test de connaissance du français du Québec (TCFQ) registration process, including providing information to clients, financial journal entry and check deposits and entering candidate information into the database.
  • Enter placement test results and prerequisite overrides in students’ files through SIS.
  • Respond to inquiries for information concerning the academic programs.
  • Coordinate the administration and efficient functioning of the office (office supplies, non-computer office equipment, general office maintenance, internal mail distribution and national and international couriering).
  • Guide new faculty members through the procedures for obtaining netnames, emails, photocopy codes, office keys etc., ensuring that they have access to a functional office or office space.
  • Coordinate textbook submissions; order and liaise with the bookstore and publishers as required.
  • Prepare correspondence and documentation. Process letters, memos, and other types of academic or administrative documents.
  • Book labs and active learning classrooms for courses with a technological component and coordinate exam schedules for undergraduate courses.
  • Maintain a common file of recent course outlines and ensure that professors provide the detailed class grades and final exams for their students.
  • Schedule students’ appointments with Undergraduate and Graduate Program Directors and Language/literature and Translation/work integrated learning coordinators.

Requirements

  • Attestation of Collegial Studies (ACS) and two to four years of administrative work experience related to the primary responsibilities; experience working in a university environment and cultural sensitivity desirable.
  • Good knowledge (Level 4) of spoken and written French and English in order to respond to program related inquiries.
  • Good knowledge (Intermediate level) of Word (to format documents, review/comment/redline documents, do mail merges), of Excel (to create spreadsheets and charts), of PowerPoint (to create presentations), and of Adobe Acrobat. Advanced knowledge of Outlook (to maintain schedules, organize meetings, tasks, group emails, contacts, follow-ups and other information).
  • Familiarity with the University’s Student Information System (SIS) is highly desirable.
  • Excellent organizational skills and the proven ability to establish priorities; good interpersonal and communication skills.
  • Ability to multi-task and work on a variety of projects concurrently with accuracy.
  • Ability to work under pressure efficiently and meet strict deadlines; meticulous attention to detail.
  • High level of resourcefulness and initiative with the ability to work independently as well as part of a team in a collaborative manner.
  • Demonstrated client service orientation.

Salary

  • Please note this is a Pay Equity designated position PE262-14A and that the associated salary range is $26.40 to $31.40 per hour.

Union/Association

CUSSU

Interested applicants must submit a curriculum vitae with a covering letter by January 11, 2019. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.