Job Description
Concord Marketing Solutions is looking for a professional and motivated individual to join our team as an Account Managerin our Glendale Heights, IL office.
Working as a part of the Client Services team, the Account Manager will help service Fortune 1000 clients with their promotional marketing needs. This position will work closely with a members of our Sales Team and an Account Coordinator to manage all aspects of the client relationship. You will develop long-term relationships with a portfolio of assigned customers and develop an understanding of business requirements, needs and goals. The Account Manager will prepare creative product proposals, working with a number of different vendors on the best products and pricing for our clients. The ideal candidate will be tech-savvy, have excellent customer service skills and a keen eye for detail and accuracy. If you are a motivated self-starter who enjoys working with clients and developing long-term business relationships, this position is for you!
Concord Marketing Solutions is a growing promotional products distributor, providing full-service corporate identity offerings. Our expertise in online store programs, incentive and recognition programs, custom packaging, fulfillment and international sourcing make Concord a preferred supplier of choice. We pride ourselves in our commitment to our clients' needs through a wide selection of quality products, creative solutions and excellent customer service. Concord is honored to have earned a spot on Promotional Products Business Magazine's list of 60 Greatest Companies to Work for in 2019.
What's in it for YOU:
- A company culture that promotes teamwork and work-life balance
- Great benefits include medical (BCBS PPO), dental, vision, a company-funded Health Savings Account
- An IRA with a company match
- Paid time off
- A generous holiday schedule
- Company events and outings
- Casual and friendly work environment
- Salary plus bonus plan commensurate with experience
Responsibilities:
- Work directly with a member of our sales team to help manage client relationships
- Source unique product for custom orders & prepare creative product proposals for clients
- Manage fulfillment projects & coordinate details with the Special Projects team
- Manage orders with vendors & negotiate pricing on larger orders
- Attend industry trade shows & vendor meetings throughout the year
- Merchandise online stores including managing online pricing spreadsheets & analyzing report data
- May occasionally participate in quarterly business reviews
- Occasional travel with sales for client meetings
- Participate in RFP's & new client meetings as needed
Knowledge and Skills:
- Exceptional organizational skills
- Strong attention to detail
- Excellent written and verbal communication skills
- Strong problem solving skills with the ability to identify and evaluate the situation to formulate solutions
- Proven ability to handle multiple client requests and projects simultaneously
- Motivated to complete tasks accurately and by deadline dates
- A self-starter with the ability to work both independently as well as part of a team to complete assignments
- Proven experience with professional email communication to customers
- Must be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and web/internet navigation
Education and Experience
- High School degree or equivalent
- College degree preferred, but not required
- Minimum of 3 to 5 years of previous professional experience
- Previous customer service or account management experience
- E-Commerce and/or industry experience a plus
- Experience working in a fast-paced environment
Find out more about Concord Marketing Solutions at www.concordms.com
Job Type: Full-time