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Team Manager (Bilingual Fr/Eng) At Concentrix

Location: Montréal, Quebec

Job Description

Bilingual (French) TEAM LEAD

This position provides day-to-day direction and guidance to a team of call centre representatives. The Team Leader plans and evaluates workflow and coordinates work activities to achieve volumes expected to meet operational requirements. Based on established standards, this position will monitor staff performance and the daily application of organizational policies and procedures, provide feedback, coaching, and ongoing development to meet client and corporate quality expectations. The Team Leader will recommend operational improvements and may approve special price concessions, quotes, allowances, or adjustments. The position serves as a first-line supervisor for 15 agents; may provide input into hiring decisions and personal appraisals, but not necessarily make hiring decisions or conduct personal appraisals. The typical requirement is one to three years' of experience in call centre operations. Fluent in French and English.

Responsibilities:

Essential Qualifications:

Job Type: Full-time

Experience: