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Sr. Professional I, Service Delivery At Concentrix

Location: Oshawa, Ontario

Job Description

Job Title:

Sr. Professional I, Service Delivery

Job Description

This position represents the primary point of contact with new and/or existing clients. Typically supports 1 – 5 clients; Acts as client advocate, facilitates problem solving through various organizational resources and functions; Liaises with operations group to problem solve, and provide short- and mid-term process improvements in business execution; Acts to expand volume and revenue base and pursue organic business growth opportunities with existing customer. Provides tactical expertise to support overall client and company business strategy.
  • Acts as primary point of contact with existing clients
  • Defines, clarifies and communicates client specifications, needs and changes
  • Acts as client advocate, facilitates problem solving through various organizational resources and functions
  • Manages potential conflict areas between operations execution and client requirements through problem identification and resolution
  • Liaises with and funnels information to companies functional departments on client progress
  • Liaises with operations group to problem solve, and provide short- and mid-term process improvements in business execution
  • Insures billing packages are correct (input correct, data captured and assimilated)
  • Explores and implements cost reduction strategies through operational and technical solutions
  • Maximizes revenue opportunities within daily operation and program
  • Analyzes and assesses business growth drivers and profit leverage points
  • May assist with initial information gathering for new and existing business proposals
  • Monitors and safeguards reporting accuracy and detail (operations performance, data integrity, quality)
  • Serves as product knowledge expert for client and business generalist for company
  • Researches competitor information for feedback to Client / Company
  • Travel is required
  • Manage the day-to-day performance of all Service Levels as outlined the State of Work
  • Effectively manage additional resource changes, scope changes and new service requests;
  • Manage penalties and incentives for performance based pricing;
  • Other duties as required

ESSENTIAL QUALIFICATIONS

Education/Knowledge:
Bachelor or University degree from an accredited four-year college or university required or equivalent experience.

Location:

CAN Oshawa

Language Requirements:

Time Type:

Full time2020-02-29-08:00