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Site Director At Concentrix

Location: Mississauga, Ontario

Job Description

Site Director

The Site Director is responsible for the entire operation of a single site. Oversees operating systems including local policies, procedures and operating structure. Establishes and implements product / service standards in concert with company and client expectations. Analyzes operations and efficiency of the call center. Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports.

SPECIFIC RESPONSIBILITIES

ESSENTIAL QUALIFICATIONS

Education/Knowledge: University or College education or equivalent experience; In depth understanding of Call Center operating principles, metrics, methods and systems gained through

Experience / Skill: 8 - 10 years relevant Operations / Call Center / Service experience in progressively senior roles with 3 - 5 years in management; Minimum 2 years experience with direct client service; Demonstrated strong fiscal management skills in a Profit and Loss environment

Job Type: Full-time

Experience: