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Relationship Manager At Computershare

Location: Calgary, Alberta

Job Description

Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services. Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world’s leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers. Computershare is represented in all major financial markets and has over 12,000 employees worldwide.

As a Relationship Manager (RM) at Computershare you are responsible for an assigned client base of publicly traded or private companies. It is the RM’s responsibility to provide exceptional service to our clients within established timeframes, as well as, promoting and assisting clients with new products and services. The RM’s performance is measured by meeting established service standards, client satisfaction ratings and achieving specific referral targets. A successful RM thrives on managing requests and inquiries from multiple clients, is a client-focused problem-solver and enjoys building trusted client relationships.

Job Responsibilities:
  • Manage the relationship between Computershare and issuing companies and their shareholders in delivery of Registry Services:
    • Responsible for managing client accounts and communicating with executive and legal counsel to provide all services as Transfer Agent and Registrar including: IPOs, Escrows, Treasury Directions, Corporate Actions and Annual Shareholder Meetings, Proxy mailings and their tabulations
    • Has daily interaction with clients over-the-phone, through email and in-person
    • Respond to clients’ needs and display commitment to complete requests by providing exceptional service within established time frames
  • Build trusted client relationships to achieve portfolio retention and profitability objectives.
  • Build and maintain internal relationships to achieve delivery of registry services and meet regulatory and client requirements.
  • Build reliable working partnership with Associate Relationship Managers (ARM), including training and ongoing mentoring, to fulfill requirements of client portfolio
  • Develop an understanding of applicable regulatory and legislative rules and procedures, including sound accounting and audit principles, that impact issuing clients and their shareholders.
Skills and Experience Required:
  • Minimum of 5 years experience managing a client portfolio (financial, securities or legal industry preferred).
  • Post-secondary degree or equivalent business experience is required.
  • Proven ability to managing and prioritizing multiple projects, with strict and often conflicting deadlines, to successful outcomes.
  • Excellent interpersonal skills and a demonstrated ability to communicate diplomatically with clients, internal business partners, team members and other key stakeholders.
  • Ability to work autonomously with minimal supervision, but also engage in a team environment.
  • Ability to speak and make presentations both internally and externally for client and shareholder meetings.
  • Project management and problem-solving skills are an asset.
  • Commitment to accuracy and attention to detail.
  • Strong analytical and mathematical skills.
  • Excellent written and verbal English skills.
  • Ability to learn and use multiple software programs and applications.
  • Proficiency in MS Office applications with specific competency in MS Excel
  • Work and travel outside of the office up to 25% of the time may be required
At Computershare we invite you to share our vision and our commitment to excellence in everything that we do. Our people are entrepreneurial and innovative and serve our clients with precision and reliability because they count on us to deliver, every time.
Computershare sees diversity as a source of strength. The more different perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins our team, every customer and every supplier to feel welcome. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation. That applies throughout our company, around the world with no exceptions, regardless of differences.
If you want to be part of our leading brand, please apply for this position by clicking on the apply button and following the application process.