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Customer Support Agent At Cleardent

Location: Burnaby, British Columbia

Job Description

Job Summary

ClearDent is the fastest growing dental software company in Canada. We are and always will be an engineering company that think big and take risks. Together, we'll create and iterate on the products and tools of the future—for millions of users.

We are looking for a friendly, enthusiastic, and awesome individual who is passionate about customer service to join our team as a Customer Support Agent. This individual will use their problem solving, communication, and technical skills to connect with our customers to provide them with excellence and consistence service.


Why Work With Us?

  • Competitive compensation package
  • Great health & dental benefits
  • Growth and career development opportunities
  • A flexible, fun environment that promotes healthy work-life balance
  • Work with a young, energetic team of professionals who are top in their field.

Primary Responsibilities

  • Provide best in class customer support to dental offices to help the company achieve the highest customer satisfaction in the industry.
  • Resolve customer issues and escalate as necessary.
  • Remotely connect to dental offices to answer their inquiries about the ClearDent software products.
  • Assist Tier 2 in reproducing error messages to confirm bugs and escalated to the Research and Development team.
  • Document progress and resolutions in Sugar CRM system.
  • Contribute to our company’s knowledge base by helping create or revise “how-to” articles or tips and tricks in our company’s quarterly email newsletter to our customers.

Key Qualifications

  • Proficiency in both in verbal and written English
  • Excellent problem-solving skill, patience and empathy
  • Proficiency in Microsoft Windows Workstation / Servers, and Microsoft Office 365
  • Knowledge or experience about dental industry is an asset.
  • Experience with Microsoft SQL server, Sugar CRM, JIRA, and Confluence is a plus.

Who Are We?

ClearDent is Canada’s fastest growing dental practice management software company. As a Customer Support Agent, you will be part of a dynamic, growing team working to help dentists go paperless and consistently create innovative new ways that dentists can use dental software to increase productivity, efficiency, and profitability.

We offer dentists Canada’s most comprehensive suite of practice management software and are continuously innovating to keep ahead of the trends. Founded in 2002, we are headquartered in BC, where we enjoy a 40% market share.

To Apply

To apply, send us your resume and cover letter highlighting your skills – tell us what makes you special, and why you’d be a great fit for the ClearDent team!