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Police Information Check Representative At City of Calgary

Location: Calgary, Alberta

Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The Calgary Police Service requires a highly motivated individual to provide front-line customer service and information to internal and external applicants requiring a Police Information Check, Record Suspension, or Vulnerable Sector fingerprint processing. Primary duties include:
  • Help customers and facilitate the application process for Police Information Checks (PIC) and other related services.
  • Responsible for cash handling including financial balancing, reconciliation, and reporting on a daily and monthly basis.
  • Collect fingerprints for Vulnerable Sector Searches (VSS) using Livescan technology and/or hardcopy inked fingerprinting techniques; ensure proper processes are followed, including verification of applicant information.
  • Provide general administrative support for the Police Information Check Unit (PICU), as required.
Qualifications
  • A High School diploma or equivalency (e.g., GED).
  • A minimum of 1 year of relevant experience.
  • Previous customer service experience in a high volume, front counter environment.
  • Experience with cash handling, Point-of-Sale, as well as financial balancing, reconciliation, and reporting.
  • Prior experience using Livescan and/or hardcopy inked fingerprinting techniques will be considered an asset.
  • You achieve results that make the best use of time and resources.
  • You are a good communicator, with effective relationship building skills that contribute to team building and teamwork.
  • You demonstrate excellent customer service skills and the ability to remain calm in stressful situations.
Pre-employment Requirements
  • An enhanced security clearance will be conducted.
  • Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Calgary Police Service, Police Information Check Unit

Position Type: Up to 2 Temporary Positions (up to 1 year)
Location: Westwinds East Building, 5111 47 Street N.E.

Compensation: Pay Grade 4 $25.41 - 33.95 per hour (2017 rates)
Days of Work: This position works a 5 day work week,
with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: February 19, 2019

Job ID #: 301768