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Maligne Valley, Director of Tour Operations At Banff Jasper Collection by Pursuit

Location: Jasper, Alberta

Job Description

Overview

We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations.

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.

Responsibilities

  • Develop, deliver, live & breathe a Safety-First culture
  • Provide direction, leadership and daily support to the Maligne Valley interpretive teams including Maligne Lake Cruise, Boathouse Rentals & Guided Fishing, Guided Walks, Ticketing, and Attractions Logistics & Programming
  • Develop best-in-class interpretive programs and inspire the team to deliver meaningful, impactful, passionate and exciting interpretation to all guests
  • Collaborate closely with the Guiding & Interpretation leaders based out of the Banff support services office
  • Work closely with Pursuit Sales Teams and with Group & Travel Trade partners to ensure expectations are met or exceeded
  • Provide creative and service-focused solutions to guest issues or concerns
  • Coordinate with Maligne operations teams to develop and improve our Standard Operating Procedures (SOPs), workplace policies and training & education programs to support Attraction businesses
  • Work closely with Maligne Valley managers and the Banff Jasper Collection People & Culture (HR) team to ensure that staffing plans are well-defined, and that recruiting and hiring is on track based on seasonal timelines
  • Assist in prepare hiring communications and onboarding processes in conjunction with the People & Culture team, including organized arrival experiences, orientations, and training programs
  • Maintain positive working relationships with Maligne Valley teams onsite, external suppliers, and Pursuit support services departments
  • Bring your best by providing regular operational support whenever needed
  • Ensure that business data and statistics related to Attractions are analyzed and used to guide teams and team members to achieve established business goals
  • Develop a clear understanding of Point of Sale (POS) attraction ticketing systems, including business processes used in frontline guest-facing roles

Qualifications

  • A minimum of 3 years’ management-level experience in roles that include guiding, attractions, hospitality, hotel, culinary, retail, or related business fields
  • A relentless passion to deliver impactful and meaningful experiences to guests
  • Previous experience in guiding, interpretation, storytelling and animation
  • Hands-on work experience directly managing similar-sized, diverse working team
  • Strong organizational and communication skills
  • Experience implementing training programs, including leadership development and mentoring
  • Comfort and experience delivering direct feedback and communication, including providing performance expectations, workplace training, goal-setting, conflict management, and progressive discipline
  • Flexibility, adaptability, an ability to bring high-energy and enthusiasm to the workplace
  • Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

EEO Information

Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.