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IT Support Analyst At Banff Jasper Collection by Pursuit

Location: Vancouver, British Columbia

Job Description

Overview

We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations.

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.

Responsibilities

This position provides local IT infrastructure support to Pursuit’s FlyOver Canada attraction in Vancouver, BC, and remote applications support to all Pursuit locations.

This is an entry-level position with a great team, serving great clients in cool places. Some experience requirements may be waived for new graduates or existing staff. It is a permanent position, joining the FlyOver team based in Vancouver, reporting to the Manager, IT Infrastructure for FlyOver Canada.
  • Day to day support of local IT Infrastructure, such as laptops, desktop, printers and scanners.
  • Day to day remote support of IT applications in all geographies
  • Train and orient staff on use of hardware and software
  • Monitor and respond to alarms.
  • Provide quality customer service for customer-reported information technology problems
  • Independently log calls into help desk database, work through current items in help desk queue, and provide follow-up and resolution of these issues, independently or with other Pursuit IT team members. Escalate to the manager, shared services teams, or vendors as necessary
  • Test and deploy new software and upgrades to existing software
  • Manage user and computer accounts with Active Directory
  • Maintain a current laptop and desktop image collection and distribution scheme
  • With support from shared services, install, and maintain network, communication and server equipment
  • Compile technical information applicable to current hardware and software configuration and create documentation for user training and reference
  • Participate in after-hours on call rotation

Qualifications

The successful candidate must possess the following knowledge, skills and abilities:
  • Positive customer service and team attitude (helping others when required)
  • Focus on quality, organization and continuous improvement
  • In-depth knowledge of Windows client operating systems and hardware
  • Operational understanding of Active Directory
  • Minimum 2 years IT support experience, or demonstrate equivalent competencies (desirable)
  • Experience supporting desktop computing, point of sale systems, and applications specific to the attraction and hospitality industries. i.e.: Retail Pro, RTP, Maestro and Micros (desirable) in a shared services environment (desirable)
  • Experience with custom reporting using SQL (desireable)
  • Information Technology degree, diploma or related education, or demonstrate equivalent competencies (desirable)
  • Microsoft Certified Professional (desirable)
  • A+ Certification processes (desirable)
  • Primarily in an office setting, however, it may require limited travel for business support
  • Able to manipulate equipment weighing up to 20kg
  • As part of a small, multi-disciplinary IT team, the position may occasionally involve other tasks in the software development life cycle, or assisting with IT infrastructure issues
Thank you for your interest in working with us, but only those invited to an interview will be contacted.

EEO Information

Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.