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Product Manager, Digital Customer Experience At Banana Republic

Location: San Francisco, California

Job Description

Our past is full of iconic moments — but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us.
The Customer Experience Product Management team at Gap Inc is responsible for creating a best in class digital shopping experience. This is the team that ideates, executes, and delivers technology for Gap Inc.’s portfolio of specialty apparel brands; Gap, Banana Republic, Old Navy, Athleta, Gap Factory, Banana Republic Factory and Intermix. Your work will impact millions of people worldwide who love our iconic brands. We partner with business leaders and a global engineering team to build custom software that powers a $16 billion Fortune 500 apparel retailer.

Our proprietary, multi-brand shopping platform drives the web, mobile, and in-store experiences across all of our brands. We are expanding our platform to enhance omni-channel capabilities, launch international markets, optimize mobile and tablet experiences, and support the growth of our retail store fleet.

Product Manager, Digital Customer Experience identifies high-value opportunities and work directly with user experience design and engineers to continuously improve the experience for both external and internal customers. The role requires a combination of business savvy, customer centricity and technical knowledge. We are looking for experienced product managers with an inquisitive nature and an inherent love for products.

Responsibilities:

  • Serves as product owner, leader, and motivator on cross-functional teams during the lifecycle of product development
  • Owns and execute on product strategy and influence the direction of consumer experience for our world class brands
  • Tests and learn into compelling customer experiences
  • Champions the needs of the customer and business stakeholders throughout the execution of a project, ensuring that what is delivered meets the original goals and objectives.
  • Collaborates with local and distributed business partners and agile/lean development teams
  • Delivers software incrementally, on schedule and within budget
  • Identifies multiple approaches and negotiate trade-offs with stakeholders
  • Partners with user experience, consumer insights, and analytics teams
  • Works with business teams to develop or modify processes, supporting post-launch change management efforts, as needed
  • Conducts analysis to measure the results of feature deployments to quantify the business benefit/impact, and identify further business opportunities
  • Manages multiple, concurrent projects in various phases of ideation, execution, or delivery
  • Identifies new opportunities and develop technology solutions that drive value for Gap Inc., including:
o Gathering input from our customers and internal and external sources
o Justifying and prioritizing roadmaps, development initiatives and expenditures
o Testing and learning into new experiences
o Analyzing competitors and market trends
o Evaluating new technologies
Qualifications:
  • 4-7 years of digital product management experience
  • BA/BS degree or equivalent; MBA or technical degree a plus
  • Hands-on experience building customer-facing web software or implementing enterprise solutions
  • Proven track-record: past projects were consistently successful (i.e. met the customer needs, achieved business objectives, delivered on-time with no/few surprises)
  • Demonstrated leadership of direct and/or indirect teams
  • Ability to work independently with “make it happen” attitude; able to successfully operate in areas of uncertainty and ambiguity; self-starter and quick learner; calm and efficient under pressure
  • Be versatile and be able to prioritize/handle multiple initiatives in a fast paced environment with tough deadlines
  • Demonstrated technical acumen with an ability to understand technology solutions and potential tradeoffs; able to communicate technical concepts to business users
  • Ability to communicate both verbally and in written presentation format to business leaders at all levels and influence key stakeholders across the organization
  • Highly analytical and detail-oriented; proficient in Excel and PowerPoint
  • Experience with Agile, Lean or other iterative development processes
KEY BENEFITS:
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Employees receive medical, dental, vision and life insurance.*
  • Employees can apply for tuition reimbursement.*
  • Family care programs.
  • Commuter benefits.
  • Pet Discount Program.
  • For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.