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Monitoring & Settlements Specialist At Bambora

Location: Victoria, British Columbia

Job Description

Bambora’s Victoria, BC location is looking for a Monitoring & Settlements Specialist who can hit the ground running, is curious about fin-tech and wants to learn. Does this sound like you or someone you know?

Role:

This is a multi-faceted, data oriented role responsible for settling payments, monitoring merchant activities and generating insights to manage risk. Duties and responsibilities include:

Monitoring (50%)

  • Analyzing fraud data and assisting with management reporting. Use established criteria to categorize, process and analyze low to high complexity information of relevance to risk
  • Reviewing new and ongoing merchant relationships, identifying and investigating potentially suspicious activities
  • Making evidence-based decisions to close an account or to contact the merchant to discuss the unusual or suspicious activity
  • Providing mitigation options to minimize losses resulting from fraud and/or merchant negligence while balancing customer experience
  • Escalating new and emerging fraud trends to management to improve fraud detection rules

Settlements (50%)

  • Processing large volumes of ACH/EFT/SEPA/BACS payments and pre-authorized debit and supporting Operations team for merchant related changes/updates
  • Processing chargebacks, reversals and sales draft requests
  • Escalating discrepancies or technical errors to management/IT according to nature and severity of the issue

Who we are looking for:

We need a doer, and an Excel master. More specifically, we are looking for someone who has the following attributes:

  • Advanced Excel skills, comfortable with data analysis
  • The ability to work independently and as part of a team
  • Focus, dependability, and reliability with attention to detail and problem solving skills
  • Ability to think in a methodical and logical manner
  • Strong written and verbal communication skills
  • Experience with investigative techniques and reporting protocols in the payments industry is an asset
  • Post-Secondary education or equivalent experience in the payment fraud sector is an asset

Who we are:

We are proud to come together as innovators, service engineers, financial advisors, marketers, and digital masters. We are champions of everyday commerce. We don’t wait for change, but rather see it as our mission to challenge: push the boundaries, redefine normal, and thereby achieve the extraordinary.

The payment market is rapidly changing, and Bambora is a part of that change. We are a payment company with global presence and a mission to simplify payments for small and midsized merchants whether that business is instore, online or in-app. In July 2017, we became part of Ingenico Group, one of the world's largest payment companies, which provides increased opportunities for us to simplify payments and help customers grow worldwide.

In North America we are globally-minded with a start-up atmosphere. You will experience this in your every-day life as a Bamborian.