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Boarding Specialist At Bambora

Location: Victoria, British Columbia

Job Description

Bambora is on a mission to create the 'most customer focused payments experience' and our Boarding Specialist is integral in this mission. At Bambora, we believe in the human element when it comes to building online businesses and payment processing.

Role:

On our high-performing Merchant Operations team, you’ll collaborate with fellow team members and other teams to deliver an exceptional boarding experience to our customers. You'll learn our different account types and become a whiz at what you need to get our customers processing.

Who you are:

  • You get things done – aka you know how to hustle – and hustle often. (If you can’t give a recent example of how you made something happen against odds, this isn’t the role for you.)
  • You are detail oriented. Focusing on the little things can help to sharpen the bigger picture.
  • You can handle multiple priorities, can switch gears and adapt quickly and come up with creative solutions.
  • You’re confident. You stand behind decisions you make.
  • You’re curious and like to think about processes and how to improve them.
  • You’re brilliant in your own way because ‘You’re oddly human’. (And yes, you’ll have a chance to share your definition of brilliance when we meet.)

What you will learn:

  • How to solve problems using a logical and systematic approach.
  • How to be a valuable and collaborative member of a high-performance team.
  • How to write – and communicate – clearly, persuasively and with a voice that resonates.
  • How to assign merchant classifications through a risk based system.
  • How to carefully review, organize and track information to ensure all information is up to date and accurate.

Activities include:

  • As part of a high-performance team you’ll be empowered to organize your daily work.
  • You will process and manage real time on-boarding including Know Your Customer, due diligence, and bank account validation requirements.
  • Processing and managing real time online decisions through credit risk systems while being able to speak to your recommendations.
  • Performing data entry into account maintenance systems at a high-quality service standard.
  • Determining risk classification of new merchants and approving low risk customers while balancing risk/reward factors, legal and card scheme requirements.
  • Daily collaboration with sales and customer experience team to support a learning environment and promote an amazing customer boarding process.
  • Meeting with your manager regularly to reflect on what is working, what isn’t and how you can do better. Yes, we are obsessed with learning, and constantly reflect on how we can grow.

Experience needed:

  • We hire based on mindset, not experience. If you’re someone who has these skills, we want to meet you.
  • Any credit risk or e-commerce experience and/or knowledge is an asset.
  • Fluency in French is a bonus!

Who we are:

We are proud to come together as innovators, service engineers, financial advisors, marketers, and digital masters. We are champions of everyday commerce. We don’t wait for change, but rather see it as our mission to challenge: push the boundaries, redefine normal, and thereby achieve the extraordinary.

The payment market is rapidly changing, and Bambora is a part of that change. We are a payment company with global presence and a mission to simplify payments for small and midsized merchants whether that business is instore, online or in-app. In July 2017, we became part of Ingenico Group, one of the world's largest payment companies, which provides increased opportunities for us to simplify payments and help customers grow worldwide.

In North America we are globally-minded with a start-up atmosphere. You will experience this in your every-day life as a Bamborian.