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Senior Contract Performance Manager At Baker Hughes

Location: Calgary, Alberta

Job Description

Baker Hughes Company is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BH harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BH helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world. Follow Baker Hughes Company on Twitter @BHCo, or visit us at BH.com.

Role Summary:

This role will be measured on its customer relationship and the ability to produce financial and operating results for the business. The Contract Performance Manager (CPM) will be required to work independently to manage long-term service agreements as well as transactional business. They will be co-located with the majority of their respective customers in Western Canada and be responsible for delivering high quality customer solutions including new products, outage planning, parts & repair delivery via project management tools.

Essential Responsibilities:

  • Own project execution, including coordination of engineering, supply chain, procurement, repairs, shipping logistics, field execution of outage scope and performance demonstration
  • Provide Project Leadership, effectively managing and facilitating cross-functional GE teams to ensure on time delivery, contract deliverables fulfillment, and margin attainment/ enhancement
  • Actively identify, manage, and reduce project risks throughout the project life-cycle
  • Actively participate in process initiatives and project reviews to drive risk mitigation, best practices/ lessons learned, and project execution excellence
  • Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation
  • Participate and support the Margin Review process
  • Provide TIL’s, NICs, SBs and ECN’s to the owner
  • Respond to the customer’s technical inquiries
  • Provide information and support for implementing conversion, modification, & upgrade opportunities
  • Work with the owners O&M to optimize reliability and availability in order to increase the facility’s efficiency and profitability
  • Build strong partnerships within the value chain organization, which will be extremely important to deliver high quality services
  • Respond to forced outages
  • Track, credit and invoice bonus and LD amounts
  • Respond to warranty claims
  • Responsible for Quality and EHS oversight on work performed at assigned customer sites

Qualifications/Requirements:

  • Degree in Engineering or Business Management
  • At least 5 years’ experience in a similar role or Project Management/Site supervision with direct practice on the field managing people and resources.
  • Strong knowledge of TPS O&G organization and processes, with special focus on Contractual Services business model
  • Leadership, initiative, autonomy and self-confidence
  • Strong interpersonal, communication, influencing skills
  • Strong can do and problem-solving attitude
  • Proven capability to drive cross-functional team remotely
  • English fluency

Desired Characteristics:

  • Skilled at leading in a matrix organization; capable of influencing and leading cross functional team members despite limited authority
  • Skilled Communicator; professional and tactful in oral and written communications with multiple GE functions/levels and with the Customer; applies good judgment on frequency and detail of communication
  • Excellent planning and organizational skills
  • Ability to effectively switch-task and manage multiple projects at the same time
  • Ability to quickly respond to and manage project changes
  • Ability to set realistic objectives, accurately appraise situations, detect risks and issues, and collaborate with GE internal teams and customer to find win-win solutions when issues arise
  • Experience with interpreting or applying contract terms & conditions and binding agreements
  • Understanding of BH-TPS financial processes, revenue recognition, costs, margin, and quarterly forecasting
  • Understanding of project scheduling; ability to manage critical path activities to meet outage date
  • Minimum of 5 years of experience in either commercial, sourcing, repair, Pipelines operation and maintenance or other adjacent role with Gas Turbine, Aeroderivitaves, Compressors and Power Turbines
  • Ability and willingness to travel as needed

Location:

Calgary, AB-CAN

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.