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Customer Application Engineer At Baker Hughes

Location: Calgary, Alberta

Job Description

Role Summary:

The Operations Engineering Team is responsible for the evaluation and specification of ILI equipment design in relation to any intended contract and any modifications to either the ILI equipment or the client’s equipment to enable operations to be undertaken. Operations Engineering provide the first point of contact for all technical queries dealing with ILI products including cleaning, profile and inspection vehicles, on and off board systems, and associated handling and test equipment.

Essential Responsibilities:

In the role of Customer Application Engineer, you will:
  • Work under the guidance of the Operations Engineering Manager/Team Leader and in close co-operation with the Project Leader and other Engineering staff to engineer solutions to mechanical, electronic and handling equipment problems to suit a particular operation
  • Provide approved tool builds to Operations on time to enable timely mobilization and running of commercial jobs
  • Develop solutions which work first time, meeting tight timescales and budget
  • Undertake technical and risk assessments of information and situations arising
  • Produce layouts, design schemes and drawings that fully define the problem and the proposed solution(s). Complete any documentation to the appropriate standard
  • Represent PII with the client, fully understanding the scope of the problem, ensuring clear communications and an understanding of PII’s requirements from the client
  • Provide effective liaison both within Operations Engineering and with the rest of PII to ensure that the best possible solution is produced for a particular client
  • Support the production/manufacture/assembly of the solutions designed, overcome any problems encountered but still consider standardization, value engineering, and maintainability
  • Ensure that all documentation produced for each project undertaken is of a level that can be clearly understood and provides sufficient detail to allow the operation to be repeated in the future
  • Produce basic design calculations and plans, where necessary
  • Carry out failure investigation (FIT) on in-field failures and root cause analysis (RCA) to prevent re-occurrence of problems
  • Resolve issues with and support new designs in-field
  • Participate in the development of solutions for specific problems which may arise both pre and post execution of inspection runs
  • Produce comprehensive, high quality documentation of procedures, designs, testing etc
Qualifications/Requirements:
  • Bachelor’s Degree in Electrical Engineering from an accredited college or university
  • Minimum 2 years of engineering experience & registered with APEGA
Eligibility Requirements:
  • Travel up to 5% of the time, as required
Desired Characteristics:
  • Minimum 5 years of engineering experience & registered with APEGA
  • A sound practical and technical background
  • Experience in problem solving and the ability to apply this to solve complex electro-mechanical problems
  • Experience with formal RCA methods (desirable)
  • Knowledge of 2D and 3D Computer Aided Design packages – Electrical and/or mechanical
  • Knowledge of the technical aspects of pipeline inspection and support equipment (desirable)
  • Knowledge of high-speed electronic data acquisition systems (desirable)
  • A willingness to acquire the technical knowledge of new products is essential
  • Excellent hardware and software systems debugging skills
Behavioral
  • Flexible and able to work with minimum supervision on multiple projects
  • Ability to work within the constraints of each project, balancing resources against timescales
  • Excellent communication skills both written and verbal are essential
  • Ability to plan workload and react to change
  • Ability to use both experience and technical knowledge to achieve solutions to complex problems within agreed budget and timescales
Measures
  • Produce any output documentation in a timely manner
  • Ensure that reports or solutions proposed to the client are checked prior to issue, for technical content by Operations Engineering and for project content by the appropriate Project Leader
  • Ensure solutions provided are safe, successful and to the client’s satisfaction (communication and consultation/briefings are essential)
  • Ensure client satisfaction by communication and timely production of quality responses
  • Produce solutions within agreed budget to the satisfaction of the Project Leader
Location:
  • Houston, TX
This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more
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Job: Engineering/Technology
Primary Location: North America-Canada-Alberta-CALGARY