Sales Leads interact with every customer that walks through our doors. They are the first point of contact and must maintain the highest level of positive energy. Sales Leads are extremely knowledgeable about product offerings and promotions. They bring happiness to customers and fellow associates. They engage in conversations with customers about our hand-crafted, delicious, bite-size treats and the large variety of flavors we offer.
Assist customers in a happy, positive, genuine way all of the time
Engage with passersby, smiling and making eye contact
Neatly pack and bag all orders
Maintain up-to-date and thorough understanding of all Baked by Melissa products and promotions offered
Escalate difficult questions and concerns to supervisors as needed
Maintain 100% accuracy when using the POS system and handling money
Complete opening and closing checklists, always seeking to set the next shift up for success
Additional duties as assigned
Retail or customer service experience a plus
Genuine passion for making people happy
Ability to smile all day long!
Up to $13.50/hour
Opportunities for growth into supervisory positions
Sweet commuter benefits
Cupcakes to eat throughout your shift
And, of course, a discount on our bite-size cupcakes!