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Regional Manager Ontario At Bailey Nelson

Location: Toronto, Ontario

Job Description

This position is responsible for general oversight of our store operations in a region and executes on key results of the organization: sales and profit, and talent pipeline through a consistent, high quality patient and customer experience in a multi-unit cross functional environment encompassing retail, lab and doctor services. The Regional Manager is accountable for all aspects of regional performance including hiring, developing and leading our amazing store managers in the successful growth of their stores from a people, profit, operations and technical skills perspective. The Regional Manager, through the teaching of others, establishes Bailey Nelson as the “go to” for all the vision needs of the communities we are part of and ensures we gain majority market share. This role is accountable to driving both topline and profitability growth, delivering key performance metrics through the brand proposition ensuring flawless execution of superior customer experience, establishing high standards of performance and operational excellence through exceptional high performing talent and adherence to all policies and procedures.

Key responsibilities are:

  • Recruitment, onboarding and development of SM’s and Optical training for new market teams and existing stores at staff meetings
  • Pipeline management and ensuring we have a healthy pipeline to continue to expand store portfolio
  • Responsible for rollouts weekly and updates on business/process changes that effect stores or customers
  • Ensures weekly sales targets and KPI’s are being met
  • Work with finance partners on sales plans for all stores within region
  • Ensuring P and L statements coming in at plan and managing controllable expenses
  • Able to spot trends in product and moving product within their region so all stores are properly assorted with what they need
  • Overseeing hours management and holding store teams accountable to their hours budgets
  • Working with Optometrist and SM to ensure cohesive relationship and strategy in place to drive results and grow the business
  • Operationally sound rollout and success of promotions or sales (i.e.black Friday or boxing week) clear communication with store teams with advanced notice
  • overseeing inventory management and counts – making sure things are accurate and stores are stocked appropriately (this includes product, bags, cases, accessories, propping, etc)
  • going on site visits for new retail locations and providing feedback, support, coaching on locations
  • Teaches and coaches Store Manager to achieve goals and foster execution of best practices for growth.
  • Leads teams through effective performance management to include activities that ensure goals are consistently being met or exceeded.
  • Leads and drives quality and improvement in the region to deliver on all key performance indicators.
  • Creates an inspiring and inclusive work environment reflective of the brand.
  • Works weekends and evenings as required in support of the business needs, taking responsibility for the optimal running of the store and ensuring goals are met.

Skills & Experience Required:

  • You have at least 5-7 years’ experience in retail optometry, systems training and overall optical training development
  • You have proven leadership skills and can build strong, committed teams
  • You have strong organization and time management skills in a retail environment
  • You have good analytical and problem solving skills
  • You are able to prioritize, multitask and work to strict deadlines
  • You are always brimming with enthusiasm and positive energy
  • You are a pro-active, driven, passionate and highly motivated leader aiming to better yourself and those around you
  • You always encourage individuality of your customers and team members
  • You use your own initiative with projects and ideas for marketing, efficiency and process improvements
  • You have excellent communication skills
  • You always focus on your customers
  • You are flexible and adaptable in working with others
  • You always respect different ideas, opinions and personalities