Under the direction of the General Manager (BiM) and Associate Program Director (ODG – Open Door Group), effectively manages all day to day program operations in order to successfully achieve contractual outcomes of the Employment Service Centre. This includes reviewing of procedures, implementing program and services and maintaining and building relationships with stakeholders and partners.
The Site Coordinator is responsible for the overall day to day operations of the center including managing staffing levels. With direction and support from the primary contract holder (ODG), the Site Coordinator will monitor center performance and effectiveness, staff training and quality of services delivered in the Center ensuring program objectives and standards are met.
- Is familiar with the WorkBC contract, targets, obligations and service levels.
- Responsible for ensuring program activities are carried out without interruption and understands outcomes and target expectations of the primary contract holder (ODG).
- Under the supervision of the General Manager, is responsible for the recruitment, training (with support from ODG), scheduling and ongoing evaluation of program staff
- Provides input for reports for tracking accountabilities
- Ongoing communication with stakeholders as necessary
- Builds and maintains relationships with Joint Venture stakeholders. Liaises with stakeholders on an ongoing basis with reference to performance and standards ensuring that the ESC needs are met.
- Provides support, direction and mentorship to Center staff
- Responds to the day to day enquires about the program (other than Participant enquiries)
- Performs other duties, as assigned by the General Manager
- Works with the team to develop and implement program marketing, public relations and community relationships
MINIMUM EXPERIENCE AND QUALIFICATIONS
- Excellent knowledge of Government funding sources and requirements, and detailed budget processes. Good working knowledge of program management, standard office equipment and software applications.
- Bachelor's degree or equivalent combination of education and experience. Coursework in Business administration is an asset.
- Excellent ability to supervise and mentor staff.
- Superior writing skills, excellent verbal communication skills and financial ability.
- Good problem solving and organizational skills; able to exercise good judgement.
- At least two years of experience working in management, development or delivery of employment programs, or staff training and mentorship.
- Strong leadership skills.
- Organized and able to work with diverse groups.
- Able to work independently with minimal supervision and able to take initiative.