NOTE: This position is open to Back in Motion employees only at this time. We will not process any external application until all interested Back in Motion employees have been considered.
RESOURCE CENTRE ASSISTANT
Reporting to the Site Manager, the Resource Centre Assistant is responsible for supporting the job search activities of clients who utilize the Resource Centre and supporting the overall administration of the WorkBC site.
The Resource Centre Assistant supports client activities in the Resource Centre by providing clients with guidance in using computers and the Internet, by posting job leads, and by typing/printing resumes. The incumbent supports the program by performing reception services; processing client, staff and government records/reports; purchasing supplies; and drafting/printing promotional material such as brochures, monthly bulletins and newsletters.
- Provides general reception and customer support: Involves opening/closing the resource room;
- Assists clients in the use of computers, photocopiers, voicemail, fax and other equipment;
- Register clients into the resource centre as required
- Assist clients to access and use online government databases related to their employment situation including applying for EI and determining EI status through Service Canada
- Maintains a current job board for clients on a daily basis; orders and maintains current resource material to assist clients with job search and identifying community supports;
- Update and maintain office and client inventory; purchase office and client supplies as needed. Ensure the Resource Centre is well stocked with current job-search related resources
- Provides support to clients with computer use, resumes, and job search techniques as required;
- Oversees client computer use in the resource room;
- Schedules workshops and coordinates volunteer support;
- Assists clients with the job search process and making referrals to supportive services;
- Facilitates workshops on resource skills as required;
- Provides clerical assistance and staff support: Includes data entry, tracking funding applications, word processing, photocopying, faxing; running reports and maintaining resource materials;
- Conducts Working collaboratively with Job Developers to ensure Employment verification can be obtained for all clients and Employers recruitment needs can be met.
- Working collaboratively with WorkBC sites and colleagues to ensure any clients who loose employment can be booked back into the site quickly and efficiently.
- Administers Office Petty Cash.
- Other duties as identified by the Site Manager.
MINIMUM EXPERIENCE AND QUALIFICATIONS
- Post-secondary degree, certificate or diploma; or equivalent combination of education, training, employment and career counselling, and/or vocational counselling certifications.
- Preference will be given to those who have or are eligible for the Certified Career Development Practitioner (CCDP) designation
- Minimum of 2 years of experience in providing customer service and resolving issues both in-person and in a virtual service delivery environment,
- Demonstrated experience working with individuals with complex barriers and a broad range of cultural backgrounds.
- Non-Violent Crisis Intervention (NVCI) training or other customer service/conflict mediation training
- Excellent interpersonal and coaching skills