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Customer Experience Associate At Babylon Health

Location: Vancouver, British Columbia

Job Description

We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.

To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

babylon was included in WIRED’s 2016 Top 100 Hottest Startups in Europe and CB Insights 2017 Global ‘AI 100’ list. Fortune Magazine included babylon in their 2017 list of ’50 Companies Leading the AI Revolution’, the only listed company using AI in healthcare delivery.

At babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.

We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

What do we want?

As one of the early members of our Customer Experience team you will have a direct relationship with all of our patients and physicians, and will be responsible for managing all queries from end-to-end. You will be regularly liaising with other healthcare providers across BC to ensure all prescriptions, referrals, results and appointments are managed appropriately. Our key focus is on the patient experience, we go the extra mile for all of our patients and so we are looking for people who share the same passion.
Requirements:

You will be responsible for answering all incoming calls and emails from our members, as well as managing the post-consultation care for our patients. You’ll be required to provide a 5* experience and ensure our patients receive high quality care. Candidates should have a positive demeanour, an energetic work ethic and the ability to work well as part of a team.

Daily tasks and projects will include but are not limited to:

  • Provide a high quality service to our growing list of patients; by managing appointments, prescriptions, referrals and results as well as any technical queries
  • Provide support to our team of clinicians; and manage the communication channels between the clinicians and the babylon team.

Who fits the role?

We are a young and growing team - so we are looking for people who are a good culture fit, who will work well as a team and who are excited about developing their skills in a rapidly growing business.

  • Experience as an MOA (Medical Office Assistant) in BC is highly beneficial.
  • Great people skills is a must - we need candidates who have an exceptional phone manner, and who are able to stay cool and calm under pressure.
  • You're excited about the opportunity to interact with our patients and clinicians and be part of our mission to bring affordable and accessible healthcare to everyone.
  • You have superior organizational skills and are able to prioritise tasks in a fast-paced environment.
  • Incredibly empathetic and understanding of patients and physicians and the healthcare space. You will be a powerful advocate for our members and will always ensure that they are at the centre of your focus.
  • Naturally curious. You love learning how things work and you're always looking for ways to innovate.