The position of Senior Manager, Collections is responsible for overseeing the collection efforts of all B2B Bank products. The incumbent is also responsible for the supervision of the account management and legal recovery teams. In addition, he/she will work closely with outside third party vendors / service providers on the collection and recovery activities related to the largest and most sensitive customer accounts. The Senior Manager, Collections will work closely with the VP Operations Adjudication with respect to monthly reporting, trend identification, and current litigation matters.
º Manages the employees under his/her responsibility in accordance with the current legislation and within the policies, programs, procedures of the Bank; evaluates their performance; and ensures the development of the individual team members º Ensures the productivity of department so that the Bank's goals are met or exceeded º Participates in the development of strategies to enhance productivity or improve processes and procedures so that the Bank's collection goals are met or exceeded º Ensures that all necessary facilities and/or tools are available for use by employees º Acts as expert advisor to managers and senior management. º Works closely with the Credit Risk and Finance teams to ensure timely identification of trends accurate reporting º Reviews and approves all write-off requests, collateral redemption requests and file transfers to third party collection agencies to support the recovery process. º Manages and reports on any account that needs to be written off º Oversees bankruptcy files, reviews and challenges bankruptcy requests to ensure the Bank's rights are maintained º Participates in regular partnership meetings with vendors. Provides regular feedback to third party vendors based on observations related to recovery portfolio performance. º Ensures that collection strategies and enforcement strategies are consistent with B2B Bank Account Management policies. º Provides guidance and recommendations on legal files where applicable º This role is the account management SME in the Bank and as such will attend Credit Committees, represent the Bank in legal cases and industry forums, as required º Deals with clients in a professional and courteous manner º Reports all recovery transactions received to appropriate internal parties. º Complete Monthly Insurer Reports as required as a part of the mortgage enforcement process.
º Detailed knowledge of the legal mortgage enforcement process in each of the Canadian provinces º 1-3 years' experience in managing collection agency/client relationships º Strong negotiation skills and proven ability to influence over the phone º Familiarity with mortgage default insurers' policies and claims processes º Understanding of third party collection regulations º Knowledge of financial services industry and lending products. º Familiarity with the Credit Practice Regulations º Results oriented, diplomatic, and adept at building customer relations. º Excellent problem-solving and negotiation skills. º Ability to build strong partnerships with internal and external partners º Demonstrated vendor management skills º Strong written and verbal communication skills. º Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must; ability to learn inquiry functions in back office processing systems
We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender. B2B Bank and/or the Laurentian Bank of Canada and their subsidiaries may collect, use or disclose personal information of job candidates for the purpose of establishing an employment relationship. Qualified candidates will be contacted.