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Assistant Manager, Fraud Management At B2B Bank

Location: Toronto, Ontario

Job Description

Job Description :

The incumbent is responsible for the management of fraud inherent to various digital and online originated banking products and services, and for managing the monitoring of fraudulent activities and providing ongoing support to the employees servicing our digital banking portfolio.

Responsibilities :

Develop, implement, maintain and enforce strategies to detect fraud and reduce losses resulting from the fraudulent use of products including debit and Visa cards issued by the Bank via digital origination channels. Investigate fraud committed via the telephone channel, digital platform/online website in order to make the necessary corrective measures to reduce the risk and achieve the objectives Utilize T24 as a core record keeping system for the anti-fraud work. Monitor and coordinate detection and prevention activities Design and follow reporting processes to ensure there is adherence to established guidelines and consistent risk management of various products in both B2B and B2C channels. Ongoing analysis the results obtained with the various detection programs and review the fraud events in order to make the necessary modifications to the detection parameters (according to the changes in the methods used by the fraudsters) Maintain effective communication with internal departments to ensure efficient and timely service to the customer and to protect the Bank and its subsidiaries Develop work tools complementary to existing detection systems in order to maximize the effectiveness of analysts and reduce the time required to respond to attacks by fraudsters Identify with her team changes that are required to counter new methods and techniques that are used by fraudsters and improve service performance Ensure the quality of the services provided by the staff on the telephone, servicing via electronic channels and monitor the results to correct deviations from the quality objectives set by management Define quality guidelines by ensuring compliance and propose improvements Effectively manage internal and external complaints to the department Manage employee's accordance with applicable legislation, policies, programs, procedures and collective agreements of the Bank, evaluate their performance and ensure the development of their potential Provide an employee-friendly work environment conducive to the development of human resources, promote and value initiative and creativity Participate in the development of operational budgets and the preparation of annual reports and forecasts and quarterly revisions of losses due to fraud on debit and credit cards

Qualifications :

Bachelor's degree in administration or equivalent training and experience in the field of security Minimum of three (3) years' experience in fraud analysis, in the use of detection programs and in the management of prevention strategies, and a minimum of one (1) year experience in a team management role. Strong analytical and synthesis skills Effective teamwork Spirit of initiative, leadership Capacity to work under pressure and meet deadlines Excellent communication - written and verbal - in English and French A good knowledge of products and services offered to customers Thorough knowledge of the Excel tool

Additional Information :