Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com, across our owned and operated sites, and on millions of mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.
Amazon Advertising is seeking a Sr. Manager of Account Management in the US for our Sponsored Ads business. This person will lead a geographically distributed organization that is responsible for delighting our advertisers by maximizing the return on their marketing investment. This person will define and execute operating models servicing different tiers of advertisers and marketing partners. This person will also drive strategic alignment with top tier advertisers and agencies, serve as a thought leader on industry specific best practices, and foster an environment to scale data driven insights to guide advertiser strategy. Internally, this role will partner closely with a number of teams including Sales, Retail, Product, and Marketing to ensure customer needs are surfaced and addressed in a scalable manner.
You will lead your team to be strategic consultants for each retail vertical, providing media insights and recommendations that help clients. You will leverage your experience and judgment to define organizational strategy, processes, tools, and incentives to maximize ROI and accelerate growth. You will drive execution of your strategy, ensuring that your team is consistently delivering measurable results in advertiser satisfaction, YoY revenue growth, renewal rates and other operational quality metrics. You will partner closely with sales leadership, peer leaders in the Insights and Performance organization, and product leadership to establish joint goals and strategies to drive Advertiser Satisfaction.
Specific responsibilities include: Develop and execute service strategies tailored to client needs, team development, and revenue objectives; obtain ongoing client and partner feedback to assess performance against organizational objectives; engage with Amazon Advertising’s leadership team and product/engineering leadership to represent business results and advocate for customer needs; hire and develop a world-class team; conduct resource management and capacity planning; understand the Amazon Advertising product suite, tools, and campaign workflow; develop and implement best practices to drive consistently strong ROI and ease of doing business and to scale for anticipated growth.