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Boot Camp Grads are great fits!--Technical Support Representative At Affinity.co

Location: San Francisco, California

Job Description

Do you have a passion for continuous learning? Do you love solving complex technical challenges? Then Affinity is looking for you!

As an Affinity Technical Support representative, you will manage inquiries that are received from our customers regarding their technical challenges, as well as provide technical solutions.

This is a customer facing role and and the right candidate should demonstrate both interpersonal and communication skills, in addition to technical problem-solving skills. You should also be adept at communicating and working with a variety of individuals, from end users, to engineers and system administrators.

What You'll Do

  • Assist customers with our application program interface (API) as their first point of contact.
  • Respond to Customer Support inquiries about API features, functionality, and integration.
  • Assist clients with enabling and maintaining Zapier integrations.
  • Assist customers in using, configuring and integrating our products via, chat, email, and screen share.
  • Help clients with SSO enablement.
  • Troubleshoot reported bugs across the Affinity product line in collaboration with Product and Engineering teams.
  • Document and share customer feedback and feature requests with Product and Engineering teams.
  • Increase customer satisfaction and retention by meeting and exceeding service levels.
  • Demonstrate adaptability and flexibility in support of a rapidly changing startup environment.

Who You Are:

  • BS/BA, code bootcamp graduate, or related work experience
  • 2+ years of experience working in technology
  • Ability to translate API knowledge in simple to understand terms
  • Ability to creatively apply Affinity’s API to client’s ideal use cases
  • Understand the syntax of at least one programming language
  • Love all things JSON
  • Have prior experience with Okta, Azure, or OneLogin
  • Ability to adapt to change and grow with the business

Extra Credit For:

  • Experience with Javascript
  • Basic proficiency with HTML/CSS
  • Experience working with CRM

Benefits:

  • Daily lunch stipend and an endless supply of snacks
  • 100% coverage on top-tier medical, dental, and vision insurance
  • Public transportation pass (CalTrain, BART etc.)
  • Flexible work hours and vacation time
  • Education benefit if you want to go to a conference / take a class
About Affinity:
Affinity is the first Relationship Intelligence platform that allows you to leverage your extended network to effectively prospect, conduct due diligence and close deals. Using machine learning and natural language processing, we also help you never miss an important opportunity, measure the impact of key people in your network, and access deep insights about your organization's relationships.

We're a world class team and have raised $40.5MM led by Advance Venture Partners, 8VC, Sway Ventures, Mass Mutual Ventures, Pear Ventures, Great Oaks Venture Capital & Western Technology Investment.

The more diverse our team is, the more we’ll be able to learn from each other, and the better our company and our product will be. Whatever your gender, race, sexual orientation, religion, age, veteran status, favorite Spotify playlist, or social, cultural, and economic background, we can’t wait to welcome you to Affinity!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.