**Qualified candidates in NYC and NJ are encouraged to apply**
The Senior Account Manager (SAM) works as a team with Account Executives to maintain high service standards to grow & retain membership in an assigned book of business. Achieve cross-sell growth, retention targets & customer satisfaction levels.
Achieves individual cross sell, growth/retention targets and customer satisfaction levels. Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna. Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems. Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased. Proactively identifies potential service issues and takes steps to resolve those service issues that arise. May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively. Takes the lead on management of the integration of clients and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel. Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).
5-10+ years sales and/or account management experience. Proven track record of maintaining customer accounts through exceptional service. Must be detail oriented & able to multi-task.
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Life and Health Insurance License is desired.
Functional - Sales & Service/Account Management/4-6 Years
Functional - Sales & Service/Sales administration, support, reporting/4-6 Years
Functional - Sales & Service/Fully insured products/4-6 Years
Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/Power User
Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User
Technical - Desktop Tools/Microsoft Word/4-6 Years/End User
Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User
Leadership/Collaborating for Results/ADVANCED
Service/Providing Solutions to Constituent Needs/ADVANCED
Leadership/Developing and Executing Strategy/ADVANCED
Leadership/Driving a Culture of Compliance/FOUNDATION
Service/Improving Constituent-Focused Processes/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.